NZ Refund Policy

At Smile Therapy, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns policy. We stand by our products with a 30 day money back guarantee!

You have 30 days from the date on which the goods were received to return any item(s) for a refund. Unfortunately any returns after this period will not be accepted, unless authorised prior. To be eligible for a refund, the item(s) must be in their original condition, including packaging, accessories, and documentation. We are not liable for any damage that may occur during the return process so it is advised that you ship your return securely and safely

 For our return address, please contact us. Our business address MAY NOT be our return address. You are responsible for ensuring your item is returned to the correct address. We are not held liable for any loss that may occur if your return item is sent to a wrong address.

 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team to request a return. Be sure to include your order number and the reason for your return.
2. Our customer service team will provide you with instructions on how and where to return your item(s).
3. Pack the item(s) securely and include any original packaging, accessories, and documentation.
4. Ship the package back to us using a carrier of your choice. We recommend using a tracked service to prevent your parcel being lost. We are not responsible for parcels being lost in this case.
5. Once we receive your return, we aim to process your return within 7 working days. If your return is approved you will get an email confirming the refund has been initiated and we will refund the purchase price to the original payment method. Please be aware that once we initiate the refund, it can take between 3 - 5 business days for your bank or credit card company to return the funds to your account. If more than 15 working days have passed since we approved your return, please contact us and we will investigate the situation.

Return and exchange shipping is the responsibility of the customer, unless the return or exchange is a result of our error (e.g. you received the wrong product, or the product is faulty). In these cases, we will cover the cost of return and exchange shipping.

CONTACT US

Business Address:

MV E-COMMERCE PTY LTD,  31 Sel Peacock Drive, Henderson, Auckland 0610, New Zealand

Email Address:
support@smiletherapy.co.nz